AI Is the New Internet. Here's What That Means for Your Business.

1998 vs. 2026: The Pattern Repeats

In 1998, you could still run a business without a website. Many did. But the companies that moved fast—Drop the dates (Amazon was founded in 1994 but its site launched in 1995). Use: "the companies that moved fast, like Amazon, Google and eBay,"—captured the market and never let go. Within five years, having a web presence wasn't a luxury. It was table stakes.

Right now, we're at the exact same inflection point with AI. The only difference? The adoption curve is steeper. It's happening faster. And the window to get ahead is narrower.

The Numbers Tell the Story

UBS estimated ChatGPT hit 100 million monthly active users in January 2023, about two months after launch, and called it the fastest-growing consumer app in history. TikTok took about nine months and Instagram about 2.5 years (Reuters, Feb 1, 2023).

That's not a trend. That's disruption happening in real time.

What's Actually Changing

When people find your business, they're no longer using Google like they used to. They're asking ChatGPT, Perplexity, and AI search engines. They're saying "Alexa, find me a plumber in Huntington." They're using voice assistants and AI chatbots.

If your business isn't visible to these new search methods, you're harder to find on a channel more people are trying.

But here's the good news: most service businesses haven't woken up to this yet. Your competitors are still treating AI like it's a 2024 trend. My read: there's still a window to move first and capture market share from companies that wait.

The Gartner Warning

Gartner predicts that by 2027, mass adoption of public LLMs as a replacement for traditional search will drive a 2x increase in PR and earned media budgets.

Why Service Businesses Are Winning at This

The irony? Service businesses have an advantage here. You sell locally. You need reviews. You need to be found. Those are the basics I'd get right first. Nobody outside the AI companies knows exactly how they pick businesses.

A plumbing company that:

• Has a complete Google Business Profile with real photos and accurate info
• Has reviews and testimonials
• Has service pages optimized for what customers are asking AI assistants
• Uses schema markup so AI systems can understand exactly what you offer

gives AI tools and customers a clear picture of the business.

The Real Cost of Waiting

Every month you wait, your competitors might be getting ahead. Not all of them. Most will still be asleep. But the smart ones—the ones you actually compete with—they're moving.

In 1998, a business owner might have thought "The internet is a fad. We don't need a website." They were still thinking that in 2005, and by then they were dead. The businesses that won weren't the ones who waited for proof. They were the ones who moved when the opportunity was obvious.

That window is open right now. My guess is it won't be a secret for long. By then, the companies that acted early will have already captured the first-mover advantage.

What "AI-Ready" Actually Means

This isn't about hiring a data scientist or building an AI chatbot (though some businesses will do that). For a service business on Long Island, being AI-ready means:

• Your Google Business Profile is complete, accurate, and filled with real reviews
• Your website tells AI systems exactly what you offer and who you serve
• Your service pages answer the questions customers ask AI assistants
• You have schema markup so AI can understand your business, location, services, and pricing
• You're getting new reviews consistently (this is your AI fuel)

None of this is complicated. It's not expensive. But it requires intention. In my experience, a lot of businesses haven't done this yet, which means they're invisible to the fastest-growing discovery method in the world.

The Window is Now

AI is the new internet. It's 1998. The businesses that act now—not in two years, not next year, now—will own the next decade. Your competitors are mostly still sleeping on this. That's your advantage.

But that advantage expires the moment they wake up.